Account Deletion

Last updated: July 18, 2026

How to Request Deletion

To permanently delete your Zerko business account and its data, send an email to [email protected] from the owner or admin email registered on the account. Use the subject line "Account deletion request" and include your registered business name. We use these details to verify that the request is authorized before deleting anything.

Request account deletion

Deletion is permanent. Export any invoices, reports, contacts, or conversation data you need before submitting your request.

What Happens Next

We confirm receipt using the registered account email.
We may ask for additional information to verify ownership.
Once verified, we disconnect all linked channels and begin deletion.
We email you when the deletion process is complete.

What Gets Deleted

Your business profile, settings, and team member accounts.
Contacts, CRM/pipeline records, and customer conversation history.
Products, services, invoices, and sales records.
Connected channel credentials — WhatsApp, Instagram, Facebook, email, and website widget connections are disconnected as part of deletion.
Push notification registration and in-app notification history.

What May Be Retained

We retain payment/transaction records (amounts, dates, references) for a period after deletion where required for financial record-keeping, tax compliance, or fraud prevention. This retained data is not used for any other purpose and is not accessible through the Zerko app once your account is deleted.

Timeframe

We complete verified deletion requests within 30 days. If we cannot verify account ownership, we'll explain what is required before the request can proceed.