No Refund Policy

1. Overview

Zerko provides immediate access to digital business tools, messaging capacity, and connected-channel services after payment. Because these services and resources are provisioned immediately, purchases are final and non-refundable except where this policy states otherwise or where a refund is required by applicable law.

2. Non-Refundable Purchases

The following payments are non-refundable once successfully applied to your account:

• Monthly subscription fees, including the current billing period.
• Prepaid message bundles, whether fully or partially used.
• Fees for additional connected numbers, accounts, or channels.
• Usage-based messaging charges and third-party channel costs already incurred.
• Purchases made by mistake, after changing your mind, or because the purchased allowance was not fully used.

Please confirm the selected plan, message allowance, connected accounts, and total amount before authorizing payment.

3. Cancellations

You may request cancellation of future subscription renewals by emailing [email protected] from the registered account owner or admin email before the next renewal date. Cancellation prevents future renewal charges but does not refund the current or any previous billing period. Your paid features remain available until the current paid period ends, subject to these Terms.

4. Billing Errors and Legal Exceptions

We will review a payment where:

• The same Zerko purchase was charged more than once.
• The amount charged differs from the amount shown and authorized at checkout.
• Payment succeeded, but the purchased plan or message bundle was not credited because of a verified Zerko error.
• A refund or other remedy is required under applicable consumer law.

Report a suspected billing error promptly to [email protected] and include the registered business name, payment reference, payment date, amount, and a description of the issue. Submitting a request does not guarantee a refund. We first verify the payment and account records.

5. Third-Party Channels and Service Interruptions

Refunds are not provided for outages, delays, delivery failures, policy changes, or account restrictions caused by WhatsApp, Meta, Zernio, mobile-network operators, payment providers, or other third-party services outside Zerko's reasonable control. A third-party platform's decision to restrict or disable a connected account does not cancel charges already incurred through Zerko.

6. Approved Refunds

If we approve an exception, the refund is normally returned through the original payment method. Processing time depends on the payment provider or mobile-network operator. Any non-refundable provider or transaction fees may be excluded where permitted by law.

7. Related Terms

This policy forms part of the Zerko Terms & Conditions. If this policy conflicts with a mandatory right under applicable law, that mandatory right applies.

8. Contact

Questions about a charge or this policy? Email [email protected].